4/13/16 – The end is in sight!

Hey everyone – I was supposed to get new computers this morning but there was a problem so I have time for a blog!

First of all – huge weekend last weekend – thanks for your hard work. 

Second – we have a winner –  Mikaela is always cheerful, on time, hard working, jumps in when needed. I have nothing but raves from the student supervisors – so a $25 Gift Certificate for 51 Main goes to Mikaela!

Lots of  little things:

  1. Batch printing here at McCullough- I have noticed that a few of you are doing this incorrectly. You should only print by performance on the night of performance or when we have a huge on sale and you want to print them all separately – like using old ticket stock – like Riddim!      Batch printing  Always use Mail or Will Call.  When you do them all at once, they are also alphabetized for you! Stay away from print – I don’t know why that is there – it is everything that has already been printed.  If your printer stops working – check the Outlook file to see what came in and needs to be printed.
  2. Pay attention to what the header says – this was in will call and it clearly says Mail – tiny but there – ticket error
  3. 3. Always separate tickets and this is why.  When people get to the ushers and the tickets haven’t been separated, it holds up their entry – the ushers have to separate the tickets and then line up the stubs before they tear them.  A little thing, but can be annoying when trying to get the audience in the house.
  4. Always remember to sell house seats for general admission events on the night of the show – they are in the same drop down as unavailable.  There were 4 house seats for Saturday night for Bird that were not sold.
  5. No header is needed on will call tickets except for those with wristbands.
  6. For wristbands – use paperclips and for tickets use the rubber bands.
  7. We have hired four new students so far and are interviewing a few more.  Robbie Kelley, a new Feb, Toria Isquith, first-year (was big mama in Chicago), April Poole, a sophomore (tight with Jessica, but we decided not to hold that against her) and Ceryn Schoel, a new Feb as well.

I am taking off Friday – will come in early and have everything ready to open.  Will then get everyone’s stuff ready for the weekend.  I will email each of you separately tomorrow because I will be out of town all weekend.

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This weekend and HELP needed

Hi Everyone,


This weekend for the NCAA Women’s Hockey tournament, Jessica, Esteban and Luis will be doing the door sales – thanks so much!  The game is at 4 and you should be set up by 2:45 .  So Jessica will pick up the bag and keys for the box office at the Athletic Center and you can all meet her there at 2:45.  So, put in hours from 2:30 to 5 that afternoon.


Friday night:

Evolution – starring Diku, Qadira, Tina and Luis – wow.  Liilia and Daniel be here at 6:30 and Jessica will take a dinner break and come back at 7.  No need to close down here on Friday – just wait until after Evolution.

Viva Ross Vegas – Daniel and Sabina will be doing this event.  Hasn’t sold much yet and the price doubles at the door!


NEED HELP on April 8th. One of our biggest weekends. Please pick up one (or all) of these shifts.  I’d rather deal now than wait until that busy week!

  • It’s a huge weekend and Clair is going on an architecture trip – need coverage for here shift here on Friday from 1 to 3. And she is schedule to work at night on the 8th for SFB and Tzveta – that shift is 6 to 8:30 – doesn’t have to be a supervisor as Liilia and Missey will be there.
  • Jessica has to take April to the hospital in Boston again on the 8th. Luckily she isn’t scheduled for any night work but is here from 3 to 6 – a crazy weekend and Mthobisi shouldn’t be alone!


Monday – big on sale day! Stupid F***ing Bird, On an Average Day and the spring concert, BØRNS (WRISTBANDS)


Enjoy this SPRING DAY!

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3/3/16 – a week to catch ups and get well

Morning all,

Everyone seems sick – let’s hope this slow week allows everyone to get better. things seem to be going so much better – thanks for making Missey and my jobs easier!

This weekend – only ticketed event we are doing is NESCAC Women’s Hockey Championship.  but there is a big event in the concert hall you all may be interested in – especially English majors!  Plus a free food event.

March 4, Friday

NER Out Loud

8:00 PM, Mahaney Center for the Arts, Robison Hall (Concert Hall)

In the tradition of public radio’sSelected Shorts, enjoy this second annual evening of original prose and poetry from the New England Reviewliterary magazine, read aloud by Middlebury College students from Oratory Now. Join the readers and organizers for a “s’more readings” reception after the event, including contributions from student literary magazines Blackbird, Frame, MiddGeo, Sweatervest,and Translingual.  Approximate running time: 1 hour with no intermission; reception immediately following. Sponsored by the Mahaney Center for the Arts, Oratory Now, and the New England Review. Free

Next weekend – only 2 events – EVOLUTION 3/11 – 8 PM(with Luis, Qadira and Diku). Sales have picked up so get your wristband if you plan to see it.  if you work it – you can get one free – but someone will have to stay in the box office until about 8:15ish and sneak in late.   Pires/Brocal, piano – change of program – I sent it to you.  You may get questions.If there are CDs, I put Ben on the schedule to stay and sell since Clair did it last time. But of course Ben can bribe Diku or Luis???? VIVA ROSS VEGAS. I completely forgot to put this on the performance schedule – will do now.

On sale info:  Next week I will sending the email for comps for cast and crew of Stupid F***ing Bird.  One unusual thing – we are allowing Tom Beyer’s 2 Russian classes to buy tickets to this ahead of the public.  there are a total of 20- he wants them to go to opening night because of a talk back after the show – but if they have conflicts – they can buy for any night. Will go on sale to the public on March 21st.  Will be popular and in a small venue. there will also be an email to the cast and crew for comps of On an Average Day – 700 project by Zac Lounsbury.

Unusual things we have on sale:

Skating lessons went on sale this morning – most should come in online – but you never know.  Please look at the listings on go/boxoffice and shoot me any ??s $60 for 6 lessons and there are 3 different levels of expertise – I imagine they should know where they fit!

FoAM (friends of the art museum)  Annual dinner and awards – will go on sale on 3/11

Still have some small and medium tees from Winter Carnival for sale and shot glasses.

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1/21/16 Sarah asked for a blog!

Two important things

  1. We are looking for workers this summer – doesn’t have to be just one person – we can split the summer up 2 or 3 ways.  Just shoot Missey and I an email if you are interested.  Graduates are welcome as well – remember Doug stayed last year and made about $4,000.
  2. I am looking for a NY bus monitor for Feb break – Esteban is doing one and before I go outside to a non-staff member, does anyone want to monitor the second bus?

This J-term has flown by! Next week will be a little crazy – here is the performance schedule again. J-Term 2016 performance schedule.  When working at THT, I know a few of you may want to see Chicago – please let me know if you plan to stay and we can save a seat.  Or I can give you a ticket for the open dress on Wednesday – that night could be nuts.  We sell at the door (cash only) and THT facebooked it and got 350 hits in just a few minutes.

Please be on time for the shifts at THT – I will be setting everything up earlier – the laptop, cash box and credit card machine.  People arrive very early for the paid wait list at THT.

Those of you doing DCM have all done it before – may have a paid wait list if sales pick up because they have very reduced capacity on this one.

Monday morning – NESCAC swim meet goes on sale at 9:00 AM.  Clair and I will be here but be prepared for the phone to roll over to MCA.  This is the letter sent to all parents about the meet – please read and be familiar. 2016 NESCAC WOMEN’S SWIM-DIVE instructions.  I will be printing each order as it comes in online (the laser printer) and sorting by the name of the team. There will be baskets with labels.  Sections usually fill very quickly and in the past, people cheat – please ask for the name of the swimmer and put it in the order notes.  Online they are prompted and have to put the name in.  They think we check rosters of each team.🙂.  After a section (32 seats) sells out, tell the customer they can buy general admission seats – but I will try to get them in a section near their team.  Often smaller teams don’t sell out their section.  Section sales go through next Thursday night at midnight and then GA goes on sale Friday morning.

When cash boxes are returned  – please take out any cash in the box – put it in an envelope and label and put in the safe.  One more will be do back tomorrow or Monday.

When (hopefully if) you have printer trouble, go to computer Printer and Devices and clear any attempts from the printer.  Boca is the default and should have a green check mark – if it has a yellow triangle, it need to clear the errors.  Don’t know how to do this – ask Missey or me.

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12/9/15 Party da

Hi everyone,

I know you are all tired but some really dumb mistakes are happening.

  • Credit card receipts – many of you are still not putting names on the receipts on phone orders or if the name isn’t printed on the receipt.  It is hard for me to track mistakes if I don’t know who the receipt was for.  plus – if someone’s signature at the counter is not legible and their name isn’t printed on the receipt – hand write it!
  • Recycle the customer copy if they don’t want it – we don’t need it.
  • Don’t remove the batch sip until it is finished printing – you have to hit enter before it settles – it should be about 4 inches long.
  • When filling the cc machine, the paper goes in so the slip comes from underneath and curls away from you.  It will not print upside down.
  • Too many times small bills are coming over in the deposit.  There should never be more than 4 ones – unless all you had in the drawer was ones.  Always send over the largest denominations possible.
  • When people get closed out of SABO and think they have been charged – usually they did something wrong in the payment gateway and their bank is holding the funds – for security reasons – in case it isn’t them – explain that it will disappear from their account in 1 to 2 days.  If they are worried about getting a seat on the bus or a spot in a workshop – you can reserve the class. Look at this screen shot  – when you hit submit, they will get an email to pay online or can come to the counter to pay. Sale reservation.  If they come back in to pay, just pull up their account and you will see if the transaction history a sale that has an R in front of  it – open it and it will look just like the end of a normal sale.
    • I have just reserved 8 people for a MOP Feb break camping trip to Joshua Creek because I had to recalculate their price after they had paid a deposit.  Only Missey and I can recalculate prices.
  • See you all tonight!!!


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12/4/15 – Many things

Way too many small mistakes for this time of the semester.

  • Whenever you do an exchange of a ticket that was purchased online it will through you into Internet Source – always make sure after an exchange that you get back into PBO. It makes my reports really hard int he morning searching for mistakes.
    • If you suddenly don’t see comps offered – you could be in internet source
    • If tickets start printing in a tiny font – you could be in Internet source with the wrong preferences set.  HTML has to be checked off in whatever source you are in.
  • Whenever you send an email to anyone – don’t just sing Box office – please sign your name as well.  If I have a question, I have to look up who was working  at the time of the email, plus take responsibility for what you write.
  • Gift Certificates for 51 main  – we process.  As they come in – print them from the outlook folder and leave them for me. Don’t just file them.  Now that we are no longer selling Panther Point cards, we may see more GCs of all kinds. The Grill can be filed – they process their own.
  • I will be sending out the comp email for the Chicago cast on Monday morning.  It is very important that these are done correctly. It goes on sale the first day of J-term and often sells out within hours.
  • Party – Jessica has to arrive a bit later and has a car – if anyone else needs to leave campus a little late – get in touch with Jessica.
  • No more honey this year.
  • If you don’t know how to change a reservation into a sale – talk to Missey or I.
  • If you don’t know how to add an order note – for instance when someone sell their bus ticket – talk to Missey or I. I am pretty sure this is all in the Book of Knowledge
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11/20/15 – new things on sale soon

New things on sale on Monday, November 23rd.  

  • Riddim will go on sale at 12:01 AM and the late show will most likely be sold out before I come in at 6 AM.  December 12 – 7:30 and 10 PM If you are interested in a ticket, tell me and I will reserve it and you can pay next week.  Tina, Daniel and Clair are working the event and get a free ticket.  There are printed wristbands for both shows.
  • Vermont Choreographers’ Showcase – Friday, December 11 – 7:00 PM, Dance Theatre – yes you can have a comp.  We will do the box office for this added event – will add it to the schedule.

I will be in NY auditioning opera singers on Monday, November 30th and Tuesday, December 1st.  Please have your keys on you!  I can count 4 times this week alone that people have arrived without having their keys – yes I feel like I am always here, but I occasionally am out of the office. I will talk to Missey on Monday about opening up over here on Monday and Tuesday.

Monday, November 30th at 12:01 AM the Winter Term Workshops go on sale. I am sure you have noticed them in SABO. 99% of the sales for this are online but please take a look at them and be ready to sell at the counter.  Open the PDF that is available at go/wtw and then you can search using Control F.  Students may not remember some of the silly titles of the workshops.

After you have a replacement for a shift, please email me so I know who is working – I don’t like worrying about coverage.

Have a great break – here or where ever!

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